Privacy Policy

Last updated: 26 October 2026

Zolani Capetown respects your privacy. This policy explains how we collect, use and protect personal information when you visit our website, place an order or contact us.

We process personal information under applicable privacy laws, including South Africa’s Protection of Personal Information Act (“POPIA”), where applicable.

1. Who Is Responsible

The business responsible for your personal information is:

Legal business name: BS commerce trading as Zolani Capetown
Business address: Netherlands
Email: contact@zolani-capetown.com

2. Information We Collect

We collect information you provide when ordering, contacting us or subscribing, including your name, contact details, billing and delivery addresses, order history and support messages.

Our website may also collect your IP address, browser and device details, and browsing or shopping activity through cookies and similar technologies.

Payment providers process your payment details. Please do not send full card details by email.

3. How We Use Your Information

We use personal information to:

• Process payments, fulfil orders and arrange delivery.

• Send order confirmations and tracking updates.

• Handle enquiries, returns, refunds and complaints.

• Protect against fraud and maintain website security.

• Improve our store and measure performance.

• Send permitted marketing communications.

• Meet legal, tax and accounting obligations.

Depending on the purpose, processing is based on your consent, our contract with you, legal obligations or legitimate interests, where permitted.

Information needed for payment and delivery is necessary to complete your order. Marketing subscriptions are optional.

4. Sharing and International Transfers

We share relevant information with Shopify, payment processors, suppliers, fulfilment partners, carriers and other providers needed to operate the store.

5. Marketing and Cookies

We send promotional emails with consent or where the existing-customer exception lawfully applies. That exception is limited to our own similar products, with an opportunity to opt out when details are collected and in each message.

You can unsubscribe at any time. Necessary order and service messages will continue.

Cookies support website functions and, where enabled, analytics and advertising. Where consent is required, optional tracking will only operate after consent. You can manage available choices through our cookie settings and your browser.

See our Cookie Policy for details of the technologies actually used.

6. Security and Retention

We use reasonable technical and organisational safeguards to protect personal information. No online system is completely secure.

We retain information only for as long as needed for the stated purposes or applicable recordkeeping requirements, then securely delete or de-identify it.

7. Your Rights

Subject to applicable law, you may request access to or correction of your information, request deletion, object to certain processing or withdraw consent.

Some records may need to be retained for legal reasons. Withdrawal of consent does not affect processing that was lawful before withdrawal.

Email contact@zolani-capetown.comto make a request. We may reasonably verify your identity.

8. Children’s Privacy

Our store is intended for adults. We do not knowingly collect children’s personal information without the authorisation or other lawful basis required by law.

Contact us if you believe a child’s information has been provided improperly.

9. Complaints and Updates

For privacy concerns, contact contact@zolani-capetown.com

We may update this policy and will publish the revised date on this page.